The big question in this phase was: Who are the real users? First we needed to fully understand and feel the Repair Cafe concept. We visited a few Repair Cafes, had a product repaired ourselves and held various interviews with coordinators (end users).
We used the information from the analysis phase to make personas. This helped us to determine the frameworks for the assignment.
During this analysis phase we also set the specification for the monitor: The form had to be filled in within 1 minute with the use of a smartphone.